Refrigeration maintenance for a national grocery chain

The challenge

For a grocery chain, refrigeration is inventory and revenue. A failed display case or central plant means spoiled product and lost sales, so the equipment has to run without interruption across many stores and warehouses.

What our team does

The team keeps the chain’s refrigeration on a planned schedule of preventive inspections, from display cases to central plants. Engineers diagnose and repair refrigeration units, check storage temperatures and run a dispatch system that responds to breakdowns at any hour.

How it is organized

Preventive work is planned around store hours. Breakdowns go through a dispatcher, so the nearest crew is sent to the site and the store knows when to expect it.